Policies

The appropriate deposit is payable at the time of booking, appointments cannot be held without a deposit and may be offered to other patients. A fully refundable deposit is required for all appointments with our dental specialists and hygienists. The deposit secures the booking and is non-refundable if the cancellation policy is not adhered.

For any appointments 60 mins or more we will require a 50% deposit of the treatment fee.

All accounts are to be settled prior to leaving the clinic by credit/debit card or cash.

We require a full price deposit for the cost of intravenous sedation plus 50% of the dental treatment fee. We require multiple clinicians and extensive equipment for these appointments which creates complex diary management and therefore require 7 days minimum if cancelling these appointments.

Failure to give less than 7 days notice will result in your deposit being charged as a cancellation fee.

We understand that patients cannot attend if suffering with COVID-19. If a patient requests flexibility on their deposit due to COVID-19 they are required to present a valid positive PCR test certificate (correct name and date).